Which of the Following Is a Disadvantage of Customer-Based Departmentalization

question 75

Multiple Choice

Which of the following is a disadvantage of customer-based departmentalization?

• A)There is usually more process specialization by employees.
• B)The coordination of the flow of work is decreased.
• C)Employees are less flexible to help managers.
• D)Employees may be isolated from others in their special areas of expertise.
• E)Customers who differ substantially are ill served.

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Definitions:

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360-Degree Appraisal

A performance review method where an employee is evaluated by their supervisor, peers, subordinates, and sometimes clients, providing a comprehensive view of their performance.

Corporate Objective

A specific goal that a business aims to achieve, guiding its internal strategy and decision-making.

Multiple-Source Evaluation

A performance appraisal method that utilizes feedback from various sources such as supervisors, peers, subordinates, and sometimes clients to assess an employee's performance.