The Intangible Nature of a Service Makes It Difficult to Keep

question 29

True/False

The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.

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Definitions:

Do Your Best

A motivational encouragement to strive for the highest level of performance possible.

Productivity

The effectiveness of productive effort, especially in industry, as measured in terms of the rate of output per unit of input.

Challenging Goal

An objective that is difficult to achieve but motivates individuals or groups to extend their efforts, skills, and strategies.

Productivity

A measure of the efficiency of a person, machine, system, etc., in converting inputs into useful outputs.