Which of the Following Statements Is True of the Service-Positioning

question 23

Multiple Choice

Which of the following statements is true of the service-positioning matrix (SPM)

• A) The horizontal axis of the SPM reflects the number of pathways built into a service system design by management.
• B) The SPM mainly focuses on the alignment of process choice with the characteristics of the manufactured good.
• C) The SPM helps management design a service system that best meets the technical and behavioral needs of customers.
• D) The vertical axis of the SPM denotes the repeatability of a customer's service-encounter activity sequence.

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Definitions:

Accelerating Cash Collection

Strategies or practices implemented by a business to decrease the amount of time between selling a product or service and receiving payment for it.

Discounting

The process of determining the present value of a future amount of money or a series of future cash flows, by applying a discount rate.

Net Realizable Value

The estimated selling price of goods or assets in the course of normal business, minus any costs associated with the sale or completion.

Gross Receivables

The total amount of money owed to a company by its customers before deducting any allowance for doubtful accounts.