Service Encounter Design Is a Key Activity Performed by Operations

question 36

Multiple Choice

Service encounter design is a key activity performed by operations managers that involves:

• A) managing the flow of materials, information, people, and money from suppliers to customers.
• B) ensuring that the right amount of resources is available when needed.
• C) predicting the future demand for raw materials, finished goods, and services.
• D) determining how to recover from service upsets.

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Definitions:

Reforms Implemented

Describes the actions taken to make changes or improvements within a system, organization, or policy to rectify issues or enhance functionality.

Kumbi Saleh

The capital city of the ancient Ghana Empire, serving as a thriving center for trade and learning in West Africa from the 9th to the 11th century.

West African Empire

Refers to several historical empires in West Africa, such as the Ghana, Mali, and Songhai empires, renowned for their wealth and contributions to trade and culture.

Capital

Wealth in the form of money or other assets owned by a person or organization or available for purposes such as starting a company or investing.