In the Context of the Triple Bottom Line (TBL), Which

question 21

Multiple Choice

In the context of the triple bottom line (TBL) , which of the following measures includes the number of ethical violations

• A) Responsiveness
• B) Service quality
• C) Social sustainability
• D) Customer retention rate

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Definitions:

Deciders

Individuals or groups within an organization responsible for making final purchasing or policy decisions.

Formal Authority

The power granted to an individual or organization by virtue of their position or role, enabling them to enforce rules or make decisions.

Buying Center

A group of individuals within an organization who collectively participate in the decision-making process regarding the purchase of goods and services.

Buyers

Individuals or organizations that purchase goods or services for personal use or for the purpose of resale.