Measures Of__________focus on an Organization's People and Infrastructure

question 12

Multiple Choice

Measures of__________focus on an organization's people and infrastructure.

• A) goods and service design flexibility
• B) customer and market
• C) service quality
• D) innovation and learning

---

Definitions:

Later Information

Information that is received or processed after an initial set of data or facts, which can influence or alter understanding and decision-making.

Impression

The initial perception or judgment one forms about another person or situation based on available information.

Motivated Tactician

A theoretical concept suggesting that individuals are flexible and strategic in their cognitive processing, driven by goals, motives, and needs.

Cognitive Consistency

Cognitive consistency is a psychological theory that proposes individuals desire to maintain a consistent set of beliefs, attitudes, and behaviors to reduce psychological discomfort.