__________Is the Willingness to Help Customers and Provide Prompt Recovery

question 2

Multiple Choice

__________is the willingness to help customers and provide prompt recovery to service upsets.

• A) Responsiveness
• B) Empathy
• C) Assurance
• D) Reliability

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Definitions:

Operating Cost

The expenses associated with the day-to-day running of a business, such as rent, utilities, and payroll, excluding capital expenditures.

Monthly

Relating to or occurring once a month; often used to describe payments, subscriptions, or reporting periods that happen once per month.

Advertising

The act of calling public attention to products, services, or needs through various forms of media, with the aim of influencing consumer behavior.

Profits

The financial gain obtained when the revenue from business activities exceeds the expenses, costs, and taxes involved in sustaining the activity.