Which of the Following Is a Difference Between the Evaluation

question 38

Multiple Choice

Which of the following is a difference between the evaluation of goods and the evaluation of services by customers

• A) Customers rely more on information from nonpersonal sources when evaluating services, whereas they rely more on information from personal sources when evaluating goods.
• B) Customers perceive lesser risks when buying services, whereas they perceive greater risks when buying goods.
• C) Customers cannot look at or touch services prior to the purchase decision, whereas they can feel a product prior to purchase.
• D) Customers adopt innovations in services faster, whereas they resist adopting innovations in products.

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Definitions:

Mucous Membranes

The moist tissue layers that line various cavities in the body, such as the mouth, nose, and digestive tract, and secrete mucus.

Inflammation

A protective response involving immune cells, blood vessels, and molecular mediators aimed at eliminating the cause of cell injury.

Marital Conflict

Disagreements or disputes between married partners, which can range from minor disagreements to serious, ongoing conflicts.

Wound Healing

The biological process by which the body repairs and regenerates skin and tissue damage.