According to Several Research Studies, Which of the Following Findings

question 6

Multiple Choice

According to several research studies, which of the following findings is true of the role of quality in gaining competitive advantage

• A) Quality is negatively related to return on investment for almost all kinds of market situations.
• B) A strategy of quality improvement is usually accompanied by increased short-run profitability.
• C) Quality has a trivial effect on returns in most kinds of market situations.
• D) Businesses offering premium-quality goods usually have large market shares.

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Definitions:

Interdependence Theory

The idea that satisfaction, investments, and perceived alternatives are critical in determining commitment to a particular relationship.

EVLN Model

A model representing the four responses employees can have to dissatisfaction at work: Exit, Voice, Loyalty, and Neglect.

Passive

Characterized by inaction or lack of active response, often involving acceptance or submission without resistance.

Destructive

Causing a significant amount of harm or damage either physically, emotionally, or materially.