Which of the Following Is a Difference Between the Evaluation

question 38

Multiple Choice

Which of the following is a difference between the evaluation of goods and the evaluation of services by customers

• A) Customers rely more on information from nonpersonal sources when evaluating services, whereas they rely more on information from personal sources when evaluating goods.
• B) Customers perceive lesser risks when buying services, whereas they perceive greater risks when buying goods.
• C) Customers cannot look at or touch services prior to the purchase decision, whereas they can feel a product prior to purchase.
• D) Customers adopt innovations in services faster, whereas they resist adopting innovations in products.

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Definitions:

Triggers

Conditions or events that initiate a specific action or process.

Modify or Waive

The act of making changes to the conditions or requirements of an agreement, or choosing not to enforce them.

Immediate Repayment

The requirement to pay back borrowed funds or settle a debt without delay, often immediately after the funds are disbursed.

Financial Reporting Flexibility

The discretion allowed to managers in choosing how to report financial performance and position, within the bounds of accounting standards and principles.