_____ Are Any Aspects of a Good or Service That

question 2

Multiple Choice

_____ are any aspects of a good or service that a customer must believe in but cannot personally evaluate even after purchase and consumption.

• A) Search attributes
• B) Experience attributes
• C) Credence attributes
• D) Variant attributes

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Definitions:

Six Sigma

A data-driven approach and methodology for eliminating defects and improving processes in manufacturing and business operations.

Holistic Approach

An approach that considers the whole of a system or entity, rather than focusing on its parts separately, emphasizing the interdependence of those parts.

BPR

Business Process Reengineering, a strategy for making an organization's workflows more efficient and effective.

Interdependencies

Mutual dependencies between parts, actions, or entities, where changes in one area may produce outcomes in another, emphasizing the interconnectedness of components.