In the Context of Service-Encounter Design, High-Contact Systems Would Most

question 40

Multiple Choice

In the context of service-encounter design, high-contact systems would most commonly be found in:

• A) distribution systems.
• B) process designs.
• C) front office operations.
• D) construction services.

---

Definitions:

Withholding Allowances

Deductions allowed on a paycheck, used to be calculated to reduce the amount of income tax withheld from an employee's salary.

FUTA Taxes

Federal Unemployment Tax Act taxes, which are payroll taxes paid by employers to fund the unemployment insurance system.

Liability

A company’s or individual’s legal financial debts or obligations that arise during the course of business operations.

Percentage Method

An IRS method for calculating the amount of taxes to withhold from an employee's paycheck based on income brackets.