What Is the Implied Service Rate Per Service Counter Employee

question 16

Multiple Choice

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and the labor utilization is 75 percent

• A) 18 customers per hour
• B) 26 customers per hour
• C) 20 customers per hour
• D) 24 customers per hour

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Definitions:

Negative Perceptions

The inclination to view situations, people, or objects in a pessimistic or detrimental light.

Persistent Human Traits

Long-lasting characteristics or behaviors that are consistent over time and across situations in individuals.

Personality Psychology

The branch of psychology that studies personality and individual differences in behavior, thought patterns, and emotions.

Emotional Expressiveness

The extent to which individuals outwardly display their emotional states.