In the Context of the Sevicescape, in the Service-Delivery System

question 37

Multiple Choice

In the context of the sevicescape, in the service-delivery system design, which of the following facilities is a part of the spatial layout and functionality

• A) Room temperature
• B) Company logo on company vehicles
• C) Building facade
• D) Free soft drinks instead of vending machines

---

Definitions:

Pangs of Grief

Intense emotional suffering or distress experienced as a result of loss, especially of a loved one.

Bereavement

The state of sorrow over the death or departure of a loved one, characterized by a range of emotional responses.

Posttraumatic Stress Disorder

A mental health condition triggered by experiencing or witnessing a terrifying event, characterized by flashbacks, nightmares, and severe anxiety.

Mental Health

A state of well-being in which an individual realizes their own abilities, can cope with the normal stresses of life, can work productively, and can make a contribution to their community.