In Selecting a Target for Early Pilots, Organizational Leaders Should

question 23

Multiple Choice

In selecting a target for early pilots, organizational leaders should select:

• A) self-contained units with a clear customer and measurable outcome.
• B) units that are not essential to company operation.
• C) those units in which resistance is most likely.
• D) those units that are experiencing the greatest number of problems.

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Definitions:

Lightness Constancy

Refers to the ability of the human visual system to perceive the whiteness, grayness, or blackness of objects as constant under varying levels of illumination.

Perceptual Set

A mental predisposition to perceive one thing and not another, influenced by expectations, emotions, culture, and previous experiences.

Ponzo Illusion

A visual illusion where two horizontal lines of identical length appear to be of different lengths because of converging parallel lines.

Basal Metabolic Rate

The rate at which the body uses energy while at rest to maintain vital functions such as breathing and keeping warm.