Gap 3 in the GAP Model Is the Discrepancy Between

question 38

Multiple Choice

Gap 3 in the GAP model is the discrepancy between:

• A) the customer's expectations and perceptions.
• B) management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.
• C) quality specifications documented in operating and training manuals and plans and their implementation.
• D) customer expectations and management perceptions of those expectations.

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Definitions:

Salivate

The production of saliva in the mouth, often as a reflexive response to the sight, smell, or thought of food.

Classical Conditioning

The kind of learning in which an unconditioned response (such as salivating) that is naturally elicited by one stimulus (such as food) becomes elicited also by a new, conditioned stimulus (such as a bell).

Food Poisoning

A condition caused by consuming contaminated food or beverages with harmful bacteria, viruses, or other pathogens.

Nostalgia

A sentimental longing or wistful affection for the past, typically for a period or place with happy personal associations.