Service Quality Is Consistently Meeting or Exceeding Customer Expectations (External

question 30

True/False

Service quality is consistently meeting or exceeding customer expectations (external focus) and service-delivery system performance criteria (internal focus) during all service encounters.

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Definitions:

Economic Growth

An increase in the production of goods and services in an economy over a period of time, often measured by the rise in Gross Domestic Product (GDP).

Sovereignty

The supreme power or authority of a state to govern itself or another state, often relating to its independence and control over its territory.

Articles of Confederation

The first constitution of the United States, adopted during the Revolutionary War, which established a loose alliance of states with limited central government powers.

National Government

A political entity that exercises authority over a nation or country and is responsible for the administration of public policy and national affairs.