Gap 3 in the GAP Model Is the Discrepancy Between

question 38

Multiple Choice

Gap 3 in the GAP model is the discrepancy between:

• A) the customer's expectations and perceptions.
• B) management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.
• C) quality specifications documented in operating and training manuals and plans and their implementation.
• D) customer expectations and management perceptions of those expectations.

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Definitions:

Linked Object

An object in a document that is connected to its source, allowing for updates in the document when the source changes.

Source File

The original file containing the code or data from which anything is generated or compiled.

Source Program

The original code written by a programmer before it is compiled or interpreted.

Data Series

A set of related data points plotted or charted in a graph, often representing a particular category of data.