The Time Taken for Guests to Check Out at a Hotel

question 2

Multiple Choice

The time taken for guests to check out at a hotel front desk was measured over the course of several weeks. The management believes that the target time for checking out guests should be between 2 and 3 minutes with a target of 2.5 minutes. The data gathered for the actual process had a mean time of 2.75 minutes with a standard deviation of 0.45 minutes. The process capability index will be:

• A) less than or equal to 1.
• B) more than 3 but less than or equal to 5.
• C) more than 4 but less than or equal to 5.
• D) more than 5.

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Definitions:

Lordosis

A curvature of the spine that results in an exaggerated inward curve, typically in the lower back, which can cause discomfort or pain.

Ankylosis

The abnormal stiffening and immobility of a joint due to the fusion of the bones.

Scoliosis

A condition characterized by an abnormal lateral curvature of the spine, which can vary in severity and cause pain and discomfort.

Metacarpal

The bones of the hand that are located between the wrist (carpal bones) and the fingers (phalanges).