In the Context of the Net Promoter Score (NPS), Scores

question 25

Multiple Choice

In the context of the net promoter score (NPS) , scores of 6 or below represent__________, unhappy customers who may spread negative comments.

• A) detractors
• B) passives
• C) promoters
• D) campaigners

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Definitions:

Nonverbal Behavior

Communication that occurs without words, through gestures, facial expressions, posture, and other body movements.

Verbal Remarks

Comments or statements made using words, either spoken or written.

Trusting Relationship

A connection between individuals characterized by confidence, reliability, and mutual respect.

Skill Development

The process of learning and improving abilities, techniques, or talents to enhance professional or personal performance.