People Use a Range of Critiera in Assessing Whether a Person's

question 11

Multiple Choice

People use a range of critiera in assessing whether a person's conflict behavior is seen as competent. An employee was recently heard saying the following about her manager: "When she disagrees, she just gets loud. No one else in this organization shouts the way she does. It always amazes me." Which criterion is this person relying upon in making this judgment about the competence of her manager's conflict behavior?

• A) fairness
• B) justice
• C) effectiveness
• D) appropriateness
• E) goal attainment

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Definitions:

Neutralize

To make something ineffective by applying an opposite force or effect, often used in chemical and electrical contexts.

Suspension

The system of springs, shock absorbers, and linkages that connects a vehicle to its wheels, designed to dampen road impact and improve ride quality.

Kingpins

The main pivot in the steering mechanism of a vehicle, around which the front wheels turn.

Hard-surfacing

A welding process that adds a hard, wear-resistant layer of metal to the surface of a workpiece.