The New Business (Scenario)

question 95

Multiple Choice

The New Business (Scenario)
Nada has started on her own children's clothing manufacturing company. She is a bit nervous but is confident that the company will succeed. Nada plans to implement a total quality management program in her company. To launch the program, she develops a series of training workshops for her managers.
-The third workshop is devoted to understanding how total quality management defines the term customer. This definition includes ________.

• A) only those who register a specific complaint regarding a product or service
• B) only those who purchase the organization's products or services
• C) suppliers and purchasers, but not company employees
• D) all those who interact with the organization's products or services

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Definitions:

Slow-To-Warm-Up Temperament

A temperament style in children who typically show mild reactions to their environment and new experiences and take longer to adjust to new situations.

Easy Temperament

A temperament characterized by a positive mood, regular bodily functions, and adaptability; children with this temperament generally show low or moderate intensity of reaction and a high level of self-regulation.

Difficult Temperament

A behavioral profile in children characterized by high reactivity, poor adaptability, and a tendency toward negative emotions.

Quiet Infant

A term referring to a baby who is typically less vocal or active, displaying calmness and minimal fussiness.