A Lesson in Operations Management (Scenario)

question 34

Multiple Choice

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in acco but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the She felt her background with numbers should prove valuable in operations management, but she admitted that she knew littl the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-On the first night of class, Hana learned that the central focus of operations management was_________ .

• A) the transformation process
• B) goods
• C) capital
• D) people

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Definitions:

Closest Friends

denotes those individuals with whom one shares a deep, personal bond, characterized by mutual affection, trust, and support.

Actor-Observer Effect

A psychological phenomenon where people tend to attribute their own actions to situational factors, but the actions of others to their personalities.

Studying

The act of engaging in cognitive and mental activity in order to acquire knowledge, understand new information, or prepare for examinations.

Punishment

A process in behavioral psychology that involves applying a negative stimulus to reduce or eliminate an undesirable behavior.