Service Organizations Produce ________ in the Form of Services

question 85

Multiple Choice

Service organizations produce ________ in the form of services.

• A) nonphysical inputs
• B) nonphysical outputs
• C) physical inputs
• D) physical outputs

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Definitions:

Workforce Diversity

Refers to a workplace that includes individuals of varying gender, age, religion, race, ethnicity, cultural background, sexual orientation, languages, education, and abilities.

Peer Conformity

The tendency of individuals to adopt the behaviors, attitudes, or values of their peers in order to be accepted.

Group Acceptance Conformity

The phenomenon where individuals adjust their behavior or beliefs to fit into a group to be accepted.

Diversity Organizations

Groups or entities focused on promoting diversity and inclusion within communities, workplaces, or broader societies.