Effective Communication in a Customer Service Setting Relies Upon Customer

question 34

Multiple Choice

Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process:________ .

• A) the customer, the service organization, and the individual service provider
• B) finding out the customer's needs, meeting their needs, and following up
• C) the customer's expectations, the customer's desires, and the customer's satisfaction
• D) the customer's expectations, the customer's perceptions of the quality of the service, and customer satisfaction

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Definitions:

Four-Day Workweek

An employment arrangement where the workweek is shortened to four days instead of the traditional five, often with no reduction in pay.

Budget Woes

Financial challenges or difficulties pertaining to managing a budget or expenditure.

Intentional Repetition

The deliberate use of the same word, phrase, or structure for emphasis or artistic effect in communication.

Audience's Ability

The collective skills, knowledge, or capability of a group of people receiving a specific message or content.