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Satisfied Employees Increase Customer Satisfaction and Loyalty Because They Are

question 7

True/False

Satisfied employees increase customer satisfaction and loyalty because they are more likely to be friendly, upbeat, and responsive.


Definitions:

Customer Service Function

The activities and capabilities a company utilizes to maintain and enhance the experience of its customers.

Body Glove

A brand known primarily for its wetsuits and water sportswear, offering products for diving, surfing, and other aquatic activities.

Social Commerce Technologies

Digital tools and platforms that combine e-commerce with social media, facilitating buying and selling through social networks.

Television

A traditional medium used for broadcasting visual content to a wide audience, including entertainment, news, and advertising.

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