The Customer Meeting (Scenario)

question 14

Multiple Choice

The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address
these concerns.
-Bassem and Hani are considered to be what level of management?

• A) middle managers
• B) top managers
• C) first-line managers
• D) superintendents of assembly

Understand the different theories and approaches to motivation including humanistic, incentive, and consistency theories.

Comprehend the role of the nervous system in emotion and motivation.

Identify the brain structures involved in emotional learning and motivation.

Dive into the psychological constructs and states that drive human behavior, such as arousal, homeostasis, and various motive states like hunger and aggression.

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Definitions:

Delaying Gratification

The ability to resist the temptation for an immediate reward and wait for a later reward.

Future Orientation

A psychological perspective that involves thinking about and planning for the future, emphasizing long-term goals and outcomes.

Planning

The process of setting goals, defining strategies to achieve those goals, and outlining tasks and schedules to implement the strategies.

Path-Goal Theory

This leadership model posits that the leader's main job is to assist followers in attaining their goals and to provide direction or support needed to ensure their goals are compatible with the organization's objectives.