The Customer Meeting (Scenario)

question 111

Multiple Choice

The Customer Meeting (Scenario)
Samer, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Samer reports to Bassem, a production manager, who in turn reports to Hani, a general manager, who reports to Jamil, a vice president of operations. Recently, Jamil asked Hani to have a meeting with Samer and Bassem regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address
these concerns.
-Samer is considered to be what level of management?

• A) top manager
• B) middle manager
• C) first-line manager
• D) superintendent of assembly

---

Definitions:

Generation Alpha

The cohort of individuals born from the early 2010s through the mid-2020s, following Generation Z.

Generation Alpha

The demographic cohort following Generation Z, born from the early 2010s and onward, growing up with technology and global challenges from a young age.

Generation Y

Also known as Millennials, the demographic cohort following Generation X, typically born between the early 1980s and mid-1990s.

Generation Z

Refers to the demographic cohort following millennials, typically born between the late 1990s and early 2010s.