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Conflict Costs
The expenses, both tangible and intangible, that arise from disputes and disagreements.
Process Consultation Objective
The goal of helping an organization improve its internal processes and effectiveness through expert advice without taking direct control.
Mediation Strategies
Techniques and methods used by a mediator to facilitate negotiation and encourage agreement between disputing parties.
Disputing Parties' Aspirations
The hopes, desires, or goals that individuals or groups in conflict seek to achieve through negotiation or mediation.
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