Considering a Competency-Success Factor Alignment Matrix, When Customer Success Factors

question 18

Multiple Choice

Considering a competency-success factor alignment matrix, when customer success factors are high and competencies are high, this condition will most likely result in ________.

• A) diminished focus and dissipated capabilities
• B) resources expended here are wasted
• C) effective alignment results in Profitable Customer Takeaway
• D) effort and resources dedicated to non-valued activities result in low customer takeaway

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Definitions:

Gangster

A member of a criminal organization involved in illegal activities, often depicted in media as being associated with organized crime groups.

Immigrant

An individual who moves from one country to another with the intention of settling in the new country.

Prestige Pictures

Films produced with a higher budget and artistic aspirations, often aimed at winning critical acclaim and awards.

MGM

Metro-Goldwyn-Mayer, a legendary film studio known for its extensive library of movies, classic Hollywood films, and the iconic roaring lion logo.