Regarding Customer Relationships, Managers Need to Treat Each Customer Contact

question 24

True/False

Regarding customer relationships, managers need to treat each customer contact as an opportunity to make an unprofitable customer profitable or make a profitable customer more profitable.

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Definitions:

Microeconomics

Microeconomics is the branch of economics that focuses on the actions of individuals and industries, like the dynamics between buyers and sellers, borrowers and lenders.

Rate Of Inflation

The pace at which the general level of prices for goods and services is rising, eroding purchasing power.

Macroeconomics

The branch of economics that studies overall economic factors, such as national productivity, total national income, and the overall levels of prices and employment.

Post Hoc, Ergo Propter Hoc

Literally, “after this (in time), therefore because of this.” A common error made in thinking about causation: If Event A happens before Event B, it is not necessarily true that A caused B.