Which of the Following Statements About the National Do Not

question 11

Multiple Choice

Which of the following statements about the National Do Not Call Registry is false?

• A) Telemarketers may call residential or cell phone numbers using an automatic dialer if the consumer does not place the number on the Registry.
• B) The Registry is not available to business lines.
• C) The Registry does not prohibit calls from political organizations and charities.
• D) Calls from companies with which the receiver has had a previous relationship such as a purchase or inquiry) are not prohibited by the Registry.

Understand the concept and importance of relationship marketing.

Identify the factors determining the frequency of sales calls and account visits.

Recognize measures used to assess account penetration and its significance.

Appreciate the role of continuous improvement and consultation in customer relations.

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Definitions:

Trusts

Legal arrangements where one party, known as the trustor, grants another party, the trustee, the right to hold title to property or assets for the benefit of a third party, the beneficiary.

Market Competition

The rivalry among companies to attract customers and gain market share by offering better products, services, and terms.

Bid Rigging

An agreement among firms to not bid against one another or to submit a certain level of bid.

Price Fixing

A restraint of trade in which two or more competitors agree to set prices for a product or service.