Ramone, an Account Manager for a Large IT Provider, Has

question 75

Multiple Choice

Ramone, an account manager for a large IT provider, has set his quota for next year 20% higher and decided to improve customer satisfaction quality by 10%.What MBO step was Ramone performing?

• A)Goal setting
• B)Monitoring
• C)Performance evaluation
• D)Formal review
• E)Self-control

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Definitions:

Payable to Cash

A term indicating that a check or other document is made out to "Cash" instead of a specific payee, allowing anyone who holds it to cash it.

Voluntary Transfer

The intentional conveyance of property or rights from one party to another without coercion or force.

Unauthorized Signature

A signature made without the expressed permission of the person purported to have signed, potentially leading to legal or financial complications.

Negotiation

The process of discussing something with someone in order to reach an agreement.