Internet Service Providers (ISP) Need to Resolve Customer Problems as Quickly

question 4

Multiple Choice

Internet service providers (ISP) need to resolve customer problems as quickly as possible.For one ISP, past data indicates that the likelihood is .80 that customer calls regarding Internet service interruptions are resolved within one hour.Out of the next 10 customer calls about interrupted service, the probability that exactly 7 will be resolved within one hour is ________________________ .

• A)0.2013
• B)0.8791
• C)0.7897
• D)0.3452
• E)0.1209

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Definitions:

Agreeableness

A personality trait that reflects a person's tendency to be compassionate, cooperative, and friendly towards others.

Extraversion

A personality trait characterized by outgoingness, high energy, and a tendency to seek stimulation and the company of others.

Conscientiousness

A personality trait characterized by diligence, carefulness, and a desire to do a task well.

Reciprocal Determinism

A concept in psychology suggesting that an individual's behavior, environment, and cognition influence each other in a loop of interaction.