Internet Service Providers (ISP) Need to Resolve Customer Problems as Quickly

question 13

Multiple Choice

Internet service providers (ISP) need to resolve customer problems as quickly as possible.For one ISP, past data indicates that the likelihood is .80 that customer calls regarding Internet service interruptions are resolved within one hour.Out of the next 10 customer calls about interrupted service, how many would be expected to have their service problems resolved within one hour?

• A)2
• B)4
• C)6
• D)8
• E)10

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Definitions:

Considered Overweight

Classification based on body mass index (BMI), where individuals with a BMI over a certain threshold are regarded as overweight.

College Students

Individuals enrolled in an institution of higher education pursuing undergraduate or postgraduate degrees.

Proportion Increased

A measure indicating how much the ratio of a part to the whole has grown.

Average Salaries

The mean amount of payment received by employees in a particular job, industry, or region, calculated by dividing the total sum of salaries by the number of employees.