Examlex
An example of a provider of exceptional customer service is L.L.Bean, Inc.One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip.The employee was able to perform this task with the support of L.L.Bean because the catalog retailer believes strongly in:
High Valence
A condition or characteristic that is highly valued or desired by individuals, often motivating actions or behaviors toward achieving a specific outcome.
Positive Expectancies
The belief or anticipation that one's actions will lead to positive outcomes or successes.
Performance-contingent Basis
is a system where rewards or payments are based on the achievement of specific performance criteria.
Employee Needs
The requirements or desires of workers that, when fulfilled, lead to their satisfaction and motivation, including physiological, safety, social, esteem, and self-actualization needs.
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