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Granting The Claim
Acknowledging the validity of a particular argument or statement, even if one does not fully agree with it.
Customer Fault
A situation where a problem or mistake is attributed to the action or inaction of a customer.
Indirect Approach
A communication strategy where the main point is not presented directly at the start but rather introduced after providing background information.
Negative News
Negative news refers to information or updates that are unfavorable, disappointing, or present challenges, often requiring careful communication.
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Q20: Which of the following are situations where
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Q27: In most situations, it is advisable to
Q29: Which of the following is NOT one