Cody Is a Manager at Valvco and Is Creating a Measure

question 2

True/False

Cody is a manager at Valvco and is creating a measure map with his supervisor. Cody can be confident in telling his boss that if customer satisfaction ratings predict sales, then customer satisfaction is the lagging indicator and sales is the leading indicator.

---

Definitions:

Behavioral Approach

The behavioral approach in management and psychology focuses on understanding and influencing human behavior through observation and empirical data.

Contingency Approaches

Management theories suggesting that the best management practices depend on the circumstances of a situation, rather than a one-size-fits-all solution.

Motivation-focused Behavior

is action driven primarily by internal or external motivation to achieve a certain outcome.

High Standards

The practice of setting superior performance or quality benchmarks as goals for oneself or others to achieve.