Match the Following Descriptions and Examples with the Four Performance

question 57

Short Answer

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d).
-Focuses on research and development initiatives and employee training, retention, and satisfaction efforts
A)Financial
B)Internal processes
C)Learning and growth
D)Customer

• A)Financial
• B)Internal processes
• C)Learning and growth
• D)Customer

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Definitions:

Experience

The knowledge or skill acquired by going through various events or situations, or the act of living through certain events.

Behavior Genetics

The study of the role that genetic factors play in shaping behaviors, including the influence of heredity on individual differences.

Genes

The basic physical and functional units of heredity, made up of DNA, that determine the characteristics and traits inherited from one's parents.

Environments

The setting or circumstances in which a person, animal, or plant grows or functions.