SCENARIO 1-3 The Manager of the Customer Service Division of a Major

question 187

Multiple Choice

SCENARIO 1-3
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a Blu-ray player made by the company over the past 12 months are satisfied with their products.
-Referring to Scenario 1-3,which of the following questions in the survey will NOT likely induce a measurement error?

• A)How many times have you illegally copied copyrighted sporting events?
• B)What is your exact annual income?
• C)How many times have you brought the Blu-ray player back for service?
• D)How many times have you failed to set the time on the Blu-ray player?

---

Definitions:

Motor Homunculus

A visual representation of the body parts on the motor cortex of the brain, illustrating the concept that different parts of the motor cortex control different parts of the body.

Representation

In cognitive science and neurology, the manner in which information is encoded and stored in the brain.

Hands

The end part of a person's arm beyond the wrist, including the palm, fingers, and thumb, crucial for manipulating objects and executing tasks.

Lips

The fleshy, movable structures forming the opening of the mouth, involved in speaking, tasting, and expressing emotions.