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SCENARIO 11-13
An important factor in selecting database software is the time required for a user to learn how to use
the system. To evaluate three potential brands (A, B and C) of database software, a company
designed a test involving five different employees. To reduce variability due to differences among
employees, each of the five employees is trained on each of the three different brands. The amount of
time (in hours) needed to learn each of the three different brands is given below:
-Referring to Scenario 11-13, the value of MSA is __________, while MSBL is __________.
Outsourcing Arrangements
Agreements where one company hires an external party to perform services or create goods that traditionally were performed in-house.
Cost Savings
Reductions in expenses, achieved through efficiency improvements, negotiation, or eliminating wasteful practices, contributing to an organization's financial health.
Incompetent Outsourcer
A third-party provider that fails to meet the contractual performance standards or expectations in delivering services or products.
Pension Administration
The management and operation of a pension plan, including enrollment, funding, and benefit disbursement to retirees.
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