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SCENARIO 11-13
An important factor in selecting database software is the time required for a user to learn how to use
the system. To evaluate three potential brands (A, B and C) of database software, a company
designed a test involving five different employees. To reduce variability due to differences among
employees, each of the five employees is trained on each of the three different brands. The amount of
time (in hours) needed to learn each of the three different brands is given below:
-Referring to Scenario 11-13, the amount of total variation or SST is __________.
Reciprocity
A principle or practice of mutual exchange, where actions or benefits are returned in kind, often as part of social or economic interactions.
Encourage Consumers
The act of motivating potential buyers to consider, purchase, or support a product or service.
Opinions Invited
A request or situation where individuals are encouraged to share their thoughts, feelings, or feedback.
Pick List
A document used in the warehouse or inventory management that lists the items to be picked for shipping or processing.
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