Southwest Airlines Has a Complex Interrelationship Between Its Culture and Staff

question 126

Multiple Choice

Southwest Airlines has a complex interrelationship between its culture and staff that adds value in ways that other airlines cannot,such as jokes on flights or the cooperation between gate personnel and pilots. These examples illustrate which of the following criteria for sustainable competitive advantage?

• A)valuable
• B)rare
• C)costly to imitate
• D)nonsubstitutable

---

Definitions:

Production Function

A mathematical relationship expressing the maximum output that can be produced from a given set of inputs under certain technological constraints.

Cartoonists' Labor

The work or services provided by individuals skilled in creating cartoons, either as freelancers or employees.

Total Cost

The complete cost of producing a certain number of goods or services, including both fixed and variable costs.

Total Cost Functions

Mathematical expressions that describe how total cost changes with changes in the level of output or activity.