Starbuck's Determined That All of the Following Customer Needs Were

question 139

Multiple Choice

Starbuck's determined that all of the following customer needs were important EXCEPT

• A) fast service.
• B) the experience associated with drinking coffee, not just the coffee.
• C) the actual product of service (e.g., a cup of coffee), not the experience.
• D) allowing customer to design their own drinks.

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Definitions:

Medication

Substances used to diagnose, treat, or prevent disease and relieve symptoms, often prescribed by healthcare professionals.

The Joint Commission

The Joint Commission is an independent, not-for-profit organization that accredits and certifies health care organizations and programs in the United States.

Healthcare Delivery

The process and systems through which healthcare services are provided to individuals, including diagnosis, treatment, and prevention services.

Evaluation

The systematic assessment of a program, policy, or procedure to determine its effectiveness, quality, or value.