The Chapter 4 Strategic Focus Highlights Some Concerns and Actions

question 86

Multiple Choice

The Chapter 4 Strategic Focus highlights some concerns and actions about counterfeiting of Hewlett-Packard's products. All of the following are true EXCEPT

• A) In 2008, HP's imaging and printing group lost over $1 billion in revenue to counterfeit ink cartridges.
• B) HP's big concern is that counterfeit cartridges lack product quality and integrity and may hurt the firm's reputation.
• C) HP employs teams of people to roam the globe looking for counterfeit versions of its products.
• D) HP relies only on complaints from consumers about defective products.

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Definitions:

Critical Incident Method

A performance appraisal approach focusing on identifying and evaluating specific events (incidents) where the employee did something particularly well or poorly.

Management-by-objectives

A strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed upon by both management and employees.

Uncertainty

The state of being unsure about the outcome of events, conditions, or the reliability of information.

Variability

The extent to which something is subject to change or difference.