Examlex
Which of the following are central to implementing value-creating strategies and thereby satisfying customers'needs?
Realistically Appraising Stress
The process of accurately assessing the sources of stress in one's life and their potential impact.
Managing Emotional Reactions
The process of identifying, understanding, and regulating one's emotions to respond to situations in a healthy way.
Defensive Coping
Strategies individuals use to protect themselves from psychological harm by denying or rationalizing away sources of stress or anxiety.
Unconscious Level
A part of the mind that influences actions and feelings without one's awareness, as theorized in psychoanalytic psychology.
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