When Using a Balanced Scorecard, Which of the Following Is

question 34

Multiple Choice

When using a balanced scorecard, which of the following is typically classified as an internal-operations performance measure?

• A) Cash flow.
• B) Number of customer complaints.
• C) Employee training hours.
• D) Number of employee suggestions.
• E) Number of suppliers used.

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Definitions:

Assertive Communication

A communication style in which individuals express their own needs, desires, and opinions respectfully and directly.

Collaboration

The action of working with someone to produce or create something, often seen as a powerful way to achieve common goals.

Assertiveness

Acting in one’s own best interests by expressing one’s thoughts and feelings directly and honestly.

Assertive Communication

A style of communication in which individuals express their own needs, desires, ideas, and feelings in a clear, direct, and respectful way.