When Using a Balanced Scorecard, Which of the Following Is

question 34

Multiple Choice

When using a balanced scorecard, which of the following is typically classified as an internal-operations performance measure?

• A) Cash flow.
• B) Number of customer complaints.
• C) Employee training hours.
• D) Number of employee suggestions.
• E) Number of suppliers used.

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Definitions:

REM Sleep

A stage of sleep characterized by rapid eye movements, more dreaming and bodily movement, and faster pulse and breathing.

Wakefulness

The state of being awake and aware of one's environment, contrasting with sleep or unconsciousness.

Sleep Apnea

A sleep disorder characterized by repeated interruptions of breathing during sleep.

Nasal Passages

The channels through which air passes from the nostrils to the nasopharynx, playing a key role in respiration and filtering of airborne particles.