Pound Industries' Customer Service Department Follows Up on Customer Complaints

question 70

Multiple Choice

Pound Industries' customer service department follows up on customer complaints by telephone inquiry. During a recent period, the department initiated 7,000 calls and incurred costs of $203,000. If 2,940 of these calls were for the company's wholesale operation (the remainder were for the retail division) , costs allocated to the retail division should amount to:

• A) $0.
• B) $29.
• C) $85,260.
• D) $117,740.
• E) $203,000.

---

Definitions:

Lens

A piece of transparent material, typically glass or plastic, which is used to refract or focus light rays.

Pupil

The circular opening in the center of the eye that allows light to enter and reach the retina, and its size changes in response to light exposure and focus effort.

Retina

The thin layer of tissue at the back of the inner eye that is sensitive to light and is crucial for vision, converting light into neural signals for the brain.

Sensory Deprivation

A condition in which one or more of the senses is significantly reduced or removed, often used in therapy or for psychological experiments.