Managers Directly Involved in the Provision of Goods and Services

question 83

Multiple Choice

Managers directly involved in the provision of goods and services are ____________.

• A) staff positions.
• B) line positions.
• C) general counsel positions.
• D) human resource positions.
• E) None of these is correct.

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Definitions:

Customer Relations

The practices and strategies that a business uses to communicate, engage with, and satisfy its customers.

Ethical Conduct

Refers to behavior that is consistent with principles of morality or rules of right conduct within a given professional or social setting.

Codes

In the context of communication, codes are systems of signs or symbols used to convert information into a form that can be communicated, understood, and interpreted by others.

Ethical Dilemmas

Situations in which a difficult choice has to be made between two or more actions, each of which could be considered morally right or wrong.