-How Long Does a Customer with a Simple Call Waits

question 4

Multiple Choice

-How long does a customer with a simple call waits, on average, before speaking to Agent 1?

• A)5 minutes
• B)10 minutes
• C)15 minutes
• D)30 minutes
• E)35 minutes
• F)40 minutes

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Definitions:

Low Activity Level

A characteristic where individuals show less physical or mental action or engagement in activities compared to the average.

Slow-To-Warm-Up

A temperament in some individuals characterized by caution and hesitance in new situations but eventually becoming more comfortable over time.

Core Dimensions

Fundamental aspects or features that define a particular domain or concept.

Temperament

The innate part of an individual's personality, including aspects such as mood, disposition, and emotional reactivity, which is evident from early childhood.